Delivery

DELIVERY

The partner transport company for all our shipments in Greece and Cyprus is ELTA-COURIER.

Please keep in mind that, depending on the origin of the items in your order, some delivery methods may be unavailable

During the sale or promotion period, some shipping methods may not be available.

WHERE CAN I SHIP MY ORDER?

To the home or work address your specify, never to a post office box.

CAN THE MARKET RECEIVING THE SHIPMENT BE DIFFERENT THAN THE MARKET OF PURCHASE?

No. The market where it is shipped must be the same as that of its purchase.

WHEN WILL I RECEIVE MY ORDER?

Delivery times vary depending on the type of delivery:

• Between 2 and 5* working days for standard delivery.
• And between 2 and 3 working days for express delivery.
• Extended delivery period during sales

* The delivery times mentioned above does not apply to deliveries within the islands.

CAN THE SHIPPING ADDRESS BE DIFFERENT THAN THE BILLING ADDRESS?

Yes. During the purchasing process, you can indicate a shipping address different from the one you entered when registering.

CAN I CHECK THE STATUS OF MY ORDER?

Yes. In My Account, but we will also notify you via email/sms with the various changes in your order’s status.

If you purchased your item as a guest and want to track your order, click here

WHAT MESSAGES WILL I RECEIVE REGARDING MY ORDER STATUS?

E-mail order confirmation at the time of payment.

E-mail shipping confirmation, when your order leaves our warehouse to the destination you indicated.

For home delivery, you will receive an sms text message from the shipping company letting you know the date your order will arrive.

WHAT WOULD BE THE STATUS OF MY ORDER?

Order status for your order can be found under “My Account” and are:

• In progress: once your order has been completed, and while the information you provided us is being processed.
• In transit: when the items have left our warehouse to the requested destination.
• In store: from the moment it arrives in-store, if this was your shipping option.
• In transportation: when your order is pending delivery by the courier.

Delivered: final status, indicating that the order was successfully delivered to you.

Cancelled. Cancellation can result from:

• Any issue with banking, delivery address or any kind of fraud.
• After 3 unsuccessful attempts to deliver goods by the carrier to the delivery address indicated.

WHAT IF I’M NOT AT THE ADDRESS INDICATED WHEN THE COURIER DELIVERS THE ORDER?

After a first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you can also get in contact with the courier when you get that note. After another failed attempt, your order will be canceled.